Topflight Insurance Solutions LLC Privacy Statement
At Topflight Insurance Solutions LLC, we are committed to protecting the privacy and security of our clients and agents. This Privacy Statement outlines how we collect, use, and protect personal information when you interact with us, including when you opt-in to receive SMS/MMS messages from us. By providing your personal information, you agree to the terms of this Privacy Statement.
1. Information We Collect
We collect personal information from you to provide insurance-related services and to facilitate communication, including but not limited to:
Personal Identification Information: Name, address, email address, phone number.
Insurance Information: Medicare or marketplace plan preferences, policy details.
Communications: Information you provide when communicating with us, including SMS/MMS message content, email requests, and phone conversations.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To provide services: To manage and process your Medicare and marketplace insurance plans, confirm appointments, acknowledge receipt of emails or requests, and send important updates.
To communicate via SMS/MMS: With your consent, we send text messages for appointment confirmations, policy updates, and other relevant communication. Message frequency may vary depending on your communication needs.
To improve customer service: We analyze the communication to enhance our customer support and ensure timely responses.
To comply with legal requirements: We may use your information as necessary to comply with applicable laws, regulations, and contractual obligations.
3. Consent for SMS/MMS Communication
If you choose to receive SMS/MMS communication from us, we require your explicit consent. This consent is gathered through a consent form for clients or during the agent contracting process. By opting into SMS communication, you agree to the following:
You may opt out of receiving messages at any time by replying "STOP" to any text message.
For assistance or more information, you can reply "HELP" to any text message.
Message and data rates may apply depending on your phone carrier’s plan.
We do not sell or share your information with third parties for marketing purposes.
4. Data Privacy and Security
Your personal information is securely stored in our customer database, and we take all reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: We use industry-standard encryption to protect data transmitted online.
Access controls: Only authorized personnel have access to your personal information.
Regular reviews: We regularly audit our security practices to ensure compliance with privacy laws and regulations.
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:
With service providers: We may share your information with trusted service providers who assist us in managing and operating our business (e.g., SMS service providers). These providers are required to protect your information and use it only as necessary to perform their services.
For legal reasons: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with a legal obligation or protect our rights, property, or safety.
6. Opting Out of SMS/MMS
You can opt out of receiving SMS/MMS messages from us at any time by replying "STOP" to any message we send. Once you opt out, we will no longer send text messages to your mobile number unless you re-enroll in the service. You may also contact us directly if you have any questions or wish to opt out by other means.
7. Your Rights
As a recipient of our services, you have the following rights regarding your personal information:
Access: You may request access to the personal information we have collected about you.
Correction: You may request that we update or correct inaccurate information.
Deletion: You may request that we delete your personal information, subject to our legal obligations.
Opt-Out: You have the right to opt out of receiving SMS/MMS messages and other marketing communications from us.
To exercise any of these rights, please contact us using the contact information provided below.
8. How to Access Our Privacy Policy
You can access our full privacy policy at any time by visiting our website at https://topflightagent.com/privacy-statement-3397. The policy provides additional information on how we handle personal data and outlines any updates or changes to this Privacy Statement.
9. Changes to This Privacy Statement
We reserve the right to update or modify this Privacy Statement at any time. Any changes will be posted on our website, and we will notify you of significant changes that may affect how we handle your information. By continuing to use our services after the effective date of any updates, you agree to the revised terms.
